Hanz M.

Data Operations Support Engineer

Optimove
2024–2026

• Supported enterprise clients using a global martech and SaaS platform through written support cases
• Investigated production workflow delays, failures, and data accuracy concerns
• Documented customer impact and coordinated escalations with technical teams
• Maintained accurate Zendesk case histories and follow-up documentation
• Strengthened knowledge of SaaS products, customer data, and technical operations
• Worked independently in a remote environment with consistent prioritization and follow-through

Social Media Strategist & Content Performance Analyst (Project-Based)

Fatbear Agency
2025–2026

• Planned, edited, and optimized short-form content for U.S.-based creators
• Drafted hooks, captions, scripts, and content concepts
• Researched audiences, engagement patterns, and platform trends
• Analyzed content performance and recommended improvements
• Supported content scheduling and structured remote workflows
• Built Kanban systems to improve documentation and turnaround

Business Development Head

Savore
2025

• Conducted market and prospect research to identify business opportunities
• Executed cold email outreach and field prospecting
• Maintained organized lead trackers and follow-up records
• Prepared proposals, sales presentations, and client-facing documents
• Developed a website prototype to communicate company services
• Coordinated business development and marketing initiatives

Freelance Data Analyst & Web Designer

Independent Engagements
2024–Present

• Produced dashboards, reports, and business recommendations using Excel, Google Sheets, Power BI, and SQL
• Designed and built company websites using Figma and Hostinger
• Translated business requirements into website structure and content
• Reviewed business information to identify improvement opportunities
• Used AI-assisted tools to organize documentation and streamline reporting

Full-Stack Web Development Intern

BWS Inc.
2024–2025

• Built web application components using HTML5, CSS3, Bootstrap 5, JavaScript ES6, and React.js
• Supported backend development with Python, Django, PostgreSQL, and REST APIs
• Gained experience with full-stack application architecture and database-backed systems

Design Lead

CustomMade
2022–2023

• Managed written communication and design requirements for clients
• Gathered customer requirements through structured discovery
• Coordinated project handoffs through CRM and Slack
• Maintained accurate customer records and follow-up documentation
• Reduced project turnaround time through improved requirements tracking

Customer Service Representative

Harte Hanks
2021–2022

• Provided customer and technical support
• Tracked support metrics and recurring issues using Excel

Account Representative / Chat and Email Representative

GC Services
2021–2022

• Handled customer concerns through chat and email
• Managed written inquiries and escalation procedures

‍

Bachelor of Arts in Philosophy

University of the Philippines Los Baños
Batch 2018

Paralegal Training Program

University of the Philippines College of Law
2024

Information, Communication, and Technology Strand

Treston International College
2016–2018

‍