Project Manager
ADP Philippines
2020–2023
- Coordinated executive-level meetings for corporate health and insurance programs
- Configured health and insurance benefits within company portals
- Monitored enrollment flows to ensure accurate deduction processing
- Generated and supported payroll and benefits deduction reports
- Collaborated with brokers and partners to implement compliant benefit structures
Resource Coordinator
ADP Philippines
2019–2020
- Assigned and managed project allocations across associates
- Coordinated with internal stakeholders to optimize project flow
- Managed workload distribution during peak payroll cycles
- Supported operational continuity through strategic resource buffering
Senior Client Service Specialist
ADP Philippines
2016–2019
- Reconciled payroll liabilities against general ledger accounts
- Calculated federal, state, Social Security, unemployment, and workers’ compensation obligations
- Prepared monthly payroll accrual entries
- Supported high-volume payroll inquiries in a fast-paced environment
- Ensured compliance accuracy across payroll transactions
Payroll Specialist
ADP Philippines
2014–2016
- Processed end-to-end payroll including timesheet review and FLSA compliance
- Validated payroll tax calculations and employer contributions
- Reviewed employee pay data for accuracy and compliance
- Supported payroll documentation and audit readiness
TIER 2 Manual Queue Specialist
Sitel Philippines
2013–2014
- Investigated account-level fraud prior to case queue submission
- Organized and validated customer account data
- Communicated directly with U.S.-based clients and trainers
- Guided new hires on fraud investigation workflows
TIER 2 Fraud Investigation Specialist
Sitel Philippines
2012–2013
- Investigated fraud cases via phone, email, and fax channels
- Verified account security and financial activity
- Advised customers on account protection and resolution steps
TIER 1 Fraud Transaction Representative
Sitel Philippines
2012–2012
- Reviewed account transactions with customers for verification
- Coordinated with internal departments to secure transaction flow
CSR and Sales Professional
Sitel Philippines
2010–2012
- Assisted customers with financial account management
- Delivered upselling strategies within financial service campaigns
- Provided financial guidance aligned with customer needs
Customer Service Representative
Sitel Philippines
2009–2010
- Supported international customers with online payments
- Coordinated with eBay-related transaction processes
- Assisted with money transfers and account security
Customer Care
D.M.C.I. Homes
2008–2009
- Managed client inquiries and complaints with professional discretion
- Organized documentation and maintained accurate records
Receptionist – Sales Department
D.M.C.I. Homes
2008–2008
- Prepared and maintained sales documentation and reports
- Supported front-office operations in a fast-paced environment
Executive Sales Secretary
Fine Light Photography
2007–2007
- Managed executive documentation and correspondence
- Coordinated travel, meetings, and client contracts
- Supervised support staff and client communications
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