Hire Virtual Assistants by Customer Support Platform

Why Hire a Virtual Assistant With Customer Support Tool Experience?

Delivering great customer service requires more than just answering emails. It takes speed, empathy, and fluency in tools like Zendesk, Intercom, Aircall, and JustCall. Our VAs are trained in these platforms and ready to assist your customers across channels — chat, email, and phone — while keeping your support pipeline organized and efficient.

Customer Support Tools Our VAs Use

• Zendesk – Ticket triage, macros, customer resolution
• Intercom – Live chat, in-app messaging, help articles
• Aircall & JustCall – Call routing, logging, voicemail follow-up
• ChatGPT (for support automation) – Drafting replies, chat summaries, escalation handling
• RingCentral, Zoom, Skype – Voice and video communication for client-facing roles

Tasks You Can Delegate to a Customer Support VA

• Managing support tickets and chats
• Responding to customer inquiries via email or phone
• Following scripts and escalation protocols
• Tagging and categorizing issues
• Writing and maintaining FAQ or help center content
• Logging call notes and follow-up tasks in your CRM

Who Needs a Customer Support Virtual Assistant?

Great for:

• SaaS companies handling user support
• E-commerce brands with daily customer inquiries
• Service-based businesses needing timely responses
• Founders or small teams overwhelmed by tickets and follow-ups

Whether you need multi-channel support or just want help clearing the inbox, our VAs make your customer service scalable and consistent.

Deliver 5-Star Customer Support Without Adding Overhead

Our virtual assistants are experienced, reliable, and trained in your support stack — so you can deliver fast, friendly help without hiring a full team.