Real Estate Virtual Assistant
Various Clients
2024–Present
- Manages executive calendars, email inboxes, and document workflows remotely
- Prepares contracts, disclosures, and reports for property-related transactions
- Maintains CRM systems and coordinates with leads via SMS/email
- Schedules meetings, follow-ups, and organizes digital records for agents
Event Executive
The Events Company Dubai
2023–2024
- Managed end-to-end event logistics, including supplier quotes, venue bookings, and site visits
- Drafted client-facing proposals and presentations for C-suite approvals
- Ensured budgets and contracts were finalized while delivering flawless event execution
- Acted as liaison between all parties involved in live events and internal teams
Assistant Floor Manager
McCafferty’s Irish Pub – Al Furjan
2021–2023
- Generated and submitted daily reports to COO and executive leadership
- Supervised staff training, floor operations, and service excellence
- Handled POS, reservations, cash reconciliation, and shift reports
- Monitored guest feedback and led service recovery and improvements
Floor Manager
The Coins English Pub – DIFC
2021
- Collaborated with the marketing team to manage bookings and social media updates
- Responded to inquiries, managed daily schedules, and ensured service readiness
Supervisor / Assistant Manager
Saya – Matroshka Bistro Jardin
2021
- Oversaw supplier coordination, staff rosters, and daily operations
- Acted as the primary contact for events and reservations
F&B Captain
Auris Inn Al Muhanna Hotel (Now Ramada by Wyndham)
2020–2021
- Led service at the sushi outlet, optimized guest experience and online reviews
- Tracked inventory, handled complaints, and coordinated between service and kitchen
Head Waitress / Reservations
Rixos The Palm Hotel and Suites
2019–2020
- Managed guest communication, bookings, and service in high-profile hotel outlets
- Trained new hires and supported daily team briefings
Senior Sales & Customer Service Representative (Remote)
Luxo Living (NSW, Australia)
2017–2019
- Handled remote client interactions across email, phone, and chat
- Logged orders in NetSuite and maintained delivery records
- Resolved complaints, processed refunds, and exceeded monthly sales targets
Senior Customer Service Representative
188Bet / Stellent Corp (now Avantice)
2009–2014
- Supported clients in a regulated online platform
- Authored approved service scripts and trained new hires
- Consistently ranked in top KPIs
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