Gilbert L.

Business Development Specialist

Wheelhouse Enterprises
2022–2024

• Qualified leads through detailed CRM workflows using BANT methodology.
• Scheduled appointments and managed real-time updates within lead pipelines.
• Converted inbound interest into approved vendor referrals.
• Conducted needs-based analysis for B2B software clients to ensure alignment.
• Ranked Top 3 BDR in 2022 based on lead-to-appointment conversion rate.

Outbound Loyalty and Retention Specialist

Quantrics Enterprises Inc.
2020–2022

• Proactively contacted customers to reverse service disconnections.
• Successfully retained multiple-product households through bundling, discounts, and personalized offers.
• Consistently exceeded KPIs; recognized twice as All-Star Performer for excellence in retention.
• Maintained accurate CRM logs and reporting metrics for leadership visibility.

Sales Associate

Sitel
2015–2018

• Promoted and sold home warranty programs via outbound campaigns.
• Booked service appointments and coordinated technician dispatches.
• Met monthly performance targets through persuasive communication and rapport-building.

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Bachelor of Science in Information Technology

‍Sumulong College of Arts And Sciences

2010–2015