Ritchel E.

Specializes In
Project Management
Operations Management

I manage multiple client projects in fast-paced marketing environments, ensuring deadlines, accuracy, and team alignment are consistently met. With 8+ years supporting operations, digital marketing, and remote collaboration, I specialize in ClickUp-based workflow management, task coordination, and proactive communication to keep projects on track and deliver high-quality outcomes.

Available
Availability:
20hrs/week
View Portfolio

work experience

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Customer Support Representative / Social Media Manager

MetroMoulded Parts
Date–Date

  • Managed daily priorities across customer service and content tasks in a fast-paced remote environment
  • Coordinated task completion across multiple functions while maintaining deadlines
  • Organized reports, customer records, and workflow updates
  • Supported marketing execution through social media scheduling and content management

Customer Support Representative

Microsourcing
Date–Date

  • Managed high-volume requests while maintaining service standards and response times
  • Tracked cases, updates, and escalations accurately through internal systems
  • Balanced multiple priorities with strong organization and communication

Social Media Manager

Austin Financial Center
Date–Date

  • Managed social media platforms including content planning and scheduling
  • Created branded content aligned with marketing messaging and goals
  • Monitored engagement and audience interaction for performance tracking

Social Media Manager / Virtual Assistant

Assistworld (Rungalife Brand & Nazia Wasif)
Date–Date

  • Handled content creation, scheduling, and posting across platforms
  • Supported brand development and digital presence growth
  • Provided administrative and marketing support
  • Managed tasks within internal management systems

Virtual Assistant

Virtual Assistant VCP
Date–Date

  • Executed LinkedIn lead generation and outreach campaigns
  • Designed and maintained websites and landing pages
  • Created structured reports and documents using Google Docs
  • Supported social media content and engagement initiatives

Virtual Assistant (Various Clients)

Freelance
Date–Date

  • Delivered customer support, digital marketing, and administrative services across multiple clients
  • Managed email marketing, funnels, and automation systems
  • Designed websites, landing pages, and digital assets
  • Created reports, SOPs, and structured documentation

Education

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Bachelor of Physical Education (Undergraduate)

Gingoog City Colleges


Technical Vocational Course

Gingoog City Computer School

Portfolio

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