Ericka V.

Project/Operations Manager

Direct Client
2025–2026

• Defined project scope, goals, and deliverables
• Created and maintained timelines and tracked progress
• Coordinated stakeholders and allocated resources
• Managed risks and resolved project issues
• Prepared status reports and ensured quality standards

Real Estate Executive Virtual Assistant

Direct Client
2024–2025

• Managed calendars, meetings, and confidential documents
• Maintained CRM records, leads, and appointments
• Conducted cold outreach and qualified prospects
• Prepared meeting agendas, notes, and follow-ups
• Supported daily real estate operations

Learning Specialist

Alorica
2021–2024

• Designed and developed training materials and curriculum
• Facilitated virtual and in-person training sessions
• Monitored learner progress and reported outcomes
• Managed and updated LMS platforms

Customer Service Representative

Alorica
2021–2021

• Handled inbound inquiries, refunds, and replacements
• Delivered accurate information and maintained confidentiality
• Followed compliance and program guidelines

Outbound Sales Representative

Results CX
2019–2021

• Conducted outbound calls and generated leads
• Qualified prospects and supported sales pipeline
• Maintained accurate records of customer interactions

Customer Service Representative

Results CX
2018–2019

• Managed high-volume inbound calls
• Identified customer needs and provided solutions
• Built customer relationships through effective communication

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Senior High School – Academic Track

Padre Garcia Integrated National High School
2016–2018

Junior High School – Academic Track

Pansol National High School
2012–2016

Elementary

Bawi Elementary School
2011–2012

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