Norica V

Project Manager / Admin Assistant / Social Media Manager

Multiple Clients
2021–2025

• Managed 55 client accounts simultaneously, ensuring timely delivery of tasks and campaigns
• Coordinated with a team of 38 staff to maintain workflow alignment and project accuracy
• Utilized ClickUp to organize tasks, timelines, and deliverables across multiple projects
• Communicated with clients via Intercom and email to provide updates and resolve issues
• Handled social media accounts, including content posting and customer engagement

Virtual Assistant / SEO Assistant

StudioHawk – Australia
2021–2025

• Supported SEO campaigns using tools such as Google Analytics, Ahrefs, and Semrush
• Conducted basic SEO tasks and performance tracking for client websites
• Collaborated with team members using Slack, Monday.com, and Notion
• Assisted in managing digital marketing workflows and reporting

Team Leader

Accenture / Philippines
2012–2026

• Led daily operations including workload distribution and staffing management
• Managed high-volume email communications and stakeholder inquiries
• Coached and trained team members to improve performance and engagement
• Prepared reports and presentations for business decision-making
• Implemented process improvements and automation initiatives saving 6 FTEs
• Maintained documentation including FMEA, SIPOC, and process maps

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Bachelor of Science in Nursing

Adamson University
2004–2008

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