Director of Operations
Scalewind (Texas, USA)
2023-2026
- Directed project operations for a 34-member remote creative and marketing team.
- Managed multiple client marketing projects simultaneously using structured task systems.
- Oversaw ClickUp-based workflows, task dependencies, automation, and milestone tracking.
- Conducted daily progress check-ins to ensure timely task completion and accountability.
- Identified workflow bottlenecks and implemented process improvements to increase efficiency.
- Prepared performance summaries and KPI reports for leadership.
- Ensured accurate handoffs between departments with strong quality control measures.
- Maintained consistent client communication and resolved escalations proactively.
Head of Operations / Executive Assistant / Project Manager
Roll Products Inc / CrossFit Benedictus / Restored Traditions (Kansas, USA)
2018-2023
- Managed concurrent marketing, operational, and administrative projects.
- Created task workflows and tracked deliverables across multiple stakeholders.
- Built SOPs and structured documentation to standardize recurring processes.
- Improved task visibility and accountability across teams.
- Identified operational risks and implemented mitigation strategies.
- Delivered project updates and performance reports to executives.
- Coordinated marketing initiatives including content and social media execution.
Customer Service Representative
BrandCentric Ecommerce (New Mexico, USA)
2018-2025
- Managed high-volume Amazon cases including A-to-Z claims and disputes.
- Coordinated with operations and marketing teams to resolve account performance issues.
- Identified recurring case trends and recommended workflow adjustments.
- Maintained structured tracking systems to ensure timely resolution.
Guest Services Team Lead / Project Manager / Executive Assistant
Petlet Inc., South Australia
2014-2018
- Led remote customer service and guest operations teams.
- Developed workflow systems to manage bookings, scheduling, and occupancy reporting.
- Coordinated integration projects and cross-functional initiatives.
- Implemented accountability systems to improve service quality metrics.
- Managed executive calendars, communications, and operational reporting.
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