Gilbert L.

Business Development Specialist

Wheelhouse Enterprises
2022–2024

• Conducted high-volume outbound calls to qualify leads for software and business systems, aligned with client needs.
• Collected key business intel including current solutions, pain points, and decision timelines to optimize pipeline conversion.
• Delivered qualified leads to vendors with complete BAN (Budget, Authority, Need) info for seamless sales handover.
• Specialized in matching IT and non-IT software needs to appropriate providers, increasing lead-to-sale conversion rates.

Outbound Loyalty and Retention Specialist

Quantrics Enterprises Inc.
2020–2022

• Contacted clients to reverse pending disconnections and retain high-risk telecom accounts.
• Provided tailored offers and service bundles to boost customer retention.
• Recognized as a two-time All-Star for exceptional retention results and service delivery.
• Used consultative engagement and objection-handling to convert at-risk customers into long-term users.

Sales Associate

Sitel
2015–2018

• Promoted home warranty and improvement services through outbound telesales.
• Scheduled technicians and explained product coverage to drive upsells.
• Maintained detailed records in CRM systems to support follow-ups and successful repairs.

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Bachelor of Science in Information Technology

‍Sumulong College of Arts And Sciences

2010–2015