Daniel

Operations / Training Manager

Survey Monster Inc

2016–Present

• Managed survey specialists and QA team to ensure high-quality lead generation.
• Oversaw client relationships and delivered progress reports to clients.
• Ensured team productivity aligned with client KPIs and quality standards.
• Contributed to business development and strategic growth initiatives.

Head Team Manager

Namiz Real Estate

2016–2017

• Led a high-performing sales team, ensuring achievement of targets and KPIs.
• Trained and coached agents in sales strategy and customer negotiation.
• Built strong rapport with real estate clients, contributing to increased conversions.

Customer Service Representative (CSR)

Credit Management – Telstra (TeleTech)

2014–2016

• Maintained telecom customer accounts, resolved billing issues, and prevented fraud.
• Performed account collections while delivering exceptional customer service.
• Collaborated with cross-functional teams to improve customer satisfaction.

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Associate’s Degree – Aviation Electrical Engineering
Philippine State College of Aeronautics – Lipa City, Batangas
2011–2013

Primary and Secondary Education
Green Which School – Carousel, Perth, Western Australia
1998–2004

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