Client Success Manager
Roofing Ai Systems
2023–2025
- Led client onboarding, launch calls, and ongoing communication for advertising and marketing workflows.
- Managed campaign reporting and CRM organization while supporting daily operations with the CEO.
- Oversaw cross-functional coordination, ensuring priorities were met and aligned.
Lead Generation Specialist
b2bscale.io
2023–2023
- Built and maintained prospect lists based on ICPs and handled email automation workflows.
- Tracked appointment conversion metrics and kept CRM records up to date.
Team Manager
Ibex Philippines
2019–2023
- Supervised agent performance and coached on KPIs.
- Handled escalated support issues and managed daily team workflow.
Subject Matter Expert
Ibex Philippines
2017–2019
- Trained new agents on product knowledge and customer support systems.
- Supported production floor agents with real-time resolution.
Customer Service Representative
Ibex Philippines, Inc.
2016–2017
- Delivered accurate billing support and upsold additional services.
Customer Support - Seasonal
Structure 2 Scale
2025–2025
- Provided accurate support and CRM maintenance for registrations and billing.
- Maintained high customer satisfaction (85–100%).
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