Ralph H.

Client Success Division Leader

Rocketeer Careers Inc.
2024–2026

• Identified and qualified new client opportunities to support business growth initiatives
• Managed cold calling and cold email outreach campaigns for healthcare accounts
• Developed call scripts and email templates to improve outreach conversion rates
• Led Senior Operations Managers to achieve KPI and revenue performance targets
• Built long-term client partnerships through proactive communication and relationship management
• Analyzed CRM and pipeline metrics using HubSpot, Go High Level, Podio, monday.com, and Notion

Senior Operations Manager

Rocketeer Careers Inc.
2023–2024

• Oversaw Operations Managers handling lead generation and appointment setting campaigns
• Developed prospecting frameworks and opportunity identification processes with leadership teams
• Monitored pipeline performance and implemented corrective action plans for at-risk goals
• Improved cold calling effectiveness through call script development initiatives
• Supported strategic planning to improve operational efficiency and output quality

Operations Manager

Rocketeers Inc.
2021–2022

• Managed Virtual Assistants performing outreach, appointment setting, and lead qualification
• Served as the primary liaison between clients and operations teams
• Trained and coached team members on cold calling, cold emailing, and lead generation
• Managed lead pipelines and reporting through HubSpot, Podio, and monday.com
• Improved client satisfaction through performance monitoring and proactive communication

Operations Manager

Alorica
2017–2021

• Executed operational initiatives aligned with customer satisfaction and performance goals
• Led large teams within fast-paced contact center environments
• Managed multiple lines of business while maintaining service quality standards
• Improved team collaboration and operational efficiency through coaching and performance management

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Bachelor of Science in Mass Communication

Far Eastern University
2007–2011

Secondary Education

Santa Rita College
2003–2007

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