Joseph Y.

Operations Manager & Head of Marketing

Quick Quote Promotions | Remote – Dallas, Texas
2024–2025

• Streamlined operations using AI tools and Zapier, improving task visibility.
• Built dashboards for financial tracking and budget reviews.
• Coordinated supplier data and product research across global platforms.
• Managed brand rebranding and integrated CRM outreach via HubSpot.

Marketing Coordinator & Content Creation

The Q Team | Remote – Puyallup, Washington
2024–2025

• Organized marketing data and asset libraries to improve post scheduling.
• Created systems using Google Sheets to monitor KPIs and tasks.
• Collaborated with the strategy team on structured workflows and automation.

Customer Support & Data Coordinator | Social Media Engagement Specialist

WANDRD | Remote – Orem, Utah
2022–2025

• Managed structured customer data sets and backend order records.
• Developed internal dashboards and tool directories for support teams.
• Collaborated with marketing teams on social content and campaign tracking.

Videographer, Photographer & Multimedia Specialist

Beyond Transformation | Tarlac City, Philippines
2023–2024

• Produced media content aligned with brand strategy.
• Oversaw project timelines and maintained media databases.

Graphic Artist and Social Media Manager

Beyond Networking | Remote – Tarlac City, Philippines
2021–2022

• Created consistent social media graphics and promotional materials.
• Scheduled content using structured calendars for campaign rollouts.

Lab Escalation Specialist & Customer Service Expert

AZOVA | Remote – Alpine, Utah
2021–2022

• Maintained HIPAA-compliant data logs and lab results.
• Built dashboards for internal case resolution and escalation tracking.

Subject Matter Specialist

SITEL | Tarlac City, Philippines
2020–2021

• Supported agent training with structured content and SOPs.

Customer Service Representative

SITEL | Tarlac City, Philippines
2020

• Handled high-volume client inquiries with data-driven resolutions.

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Bachelor of Arts in Communications
Tarlac State University — 2021

Accounting, Business and Management
Don Bosco Technical Institute — 2018–2020

Integrated Design, Engineering and Arts (IDEA) – Specialization
Don Bosco Technical Institute — 2014–2018

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