Jay A.

HR Payroll Administrator

Cornerstone Caregiving
2025–2026

• Processed weekly payroll for over 400 caregivers across multiple U.S. states
• Ensured accurate wage calculations and multi-state tax compliance
• Managed payroll processing of tips and bonuses with 100% accuracy
• Maintained caregiver profiles and ensured W-9 information was properly recorded
• Updated payroll deductions and employee records to maintain payroll accuracy

Bookkeeper

JJCo Accounting Firm
2023–2025

• Managed financial records for multiple client accounts
• Performed bank and credit card reconciliations
• Prepared journal entries and financial reports
• Assisted with payroll processing and bookkeeping tasks
• Maintained accurate financial documentation for compliance

Payroll Support Specialist

Ceridian
2022–2023

• Assisted Canadian small business owners with payroll processing
• Supported weekly payroll cycles and ensured compliance with Canadian tax regulations
• Maintained accurate payroll records and assisted with payroll inquiries

Customer Support Representative / Supervisor

Concentrix
2018–2022

• Provided technical and product support for QuickBooks Online, QuickBooks Desktop, and QuickBooks Payroll
• Assisted customers with payroll processing, bookkeeping, and accounting system questions
• Promoted to Supervisor responsible for team performance and quality assurance
• Monitored service quality and supported representatives in resolving complex issues
• Ensured accurate and efficient customer service delivery

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Bachelor of Science in Marine Transportation (BSMT)

Zamboanga del Sur Maritime Institute of Technology
2014–2017

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