Paulo M.

Senior Purchasing Manager

Wheelzy, Orlando, Florida
2023–2024

• Negotiated contracts and managed supplier performance for vehicle-related procurement.
• Consolidated suppliers to reduce operational costs and improve delivery timelines.
• Analyzed and evaluated supplier bids for cost-effective purchasing decisions.

Lead Generation Specialist / Appointment Setter / Social Media Manager

Crossgate Realty Media, Greenville, South Carolina
2021–2025

• Conducted cold outreach via Facebook, Instagram, email, SMS, and LinkedIn Sales Navigator.
• Generated organic leads through YouTube and maintained lead follow-up using FlowChat.
• Scheduled appointments and transitioned leads efficiently to the sales team.

Customer Service & Sales Representative

TELUS International Philippines, Inc., Taguig City
2019–2021

• Managed high volumes of inbound sales and support calls in the telecom sector.
• Enhanced customer retention by building relationships and resolving inquiries efficiently.
• Supported new sales initiatives, increasing overall conversion rates.

Customer Service Representative

Alorica Philippines, Inc., Lipa City
2017–2018

• Processed service orders and maintained detailed customer records.
• Improved customer satisfaction through quick resolution and organized support processes.

Inbound Sales Representative

ResultsCX, Lipa City
2017

• Performed high-volume inbound sales, promoting satellite radio services across the U.S.
• Ensured adherence to sales scripts and met all key performance indicators.
• Maintained sales logs for performance tracking and process improvement.

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Bachelor of Science in Secondary Education
Batangas State University, Philippines
2016

Master of Arts in English Language (Undergrad Level)
Batangas State University, Philippines
2018

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