Michelle U.

Project Manager & Operations Coordinator

WorkflowMaps / Brainstorm Club (Consultancy & SaaS Startup)
2023–Present

• Manage multiple client projects ensuring timely and accurate delivery across workflows
• Coordinate team communication and track progress to maintain alignment and accountability
• Organize tasks and timelines using Asana to support structured execution
• Monitor deadlines, identify risks, and resolve issues to keep projects on track
• Manage CRM systems including pipelines, automations, and lead tracking
• Support product launches and maintain operational trackers for business performance

Executive Assistant / Operations Assistant

Vero Health Center
2022–2023

• Support executive operations through reporting, data management, and documentation
• Coordinate scheduling, follow-ups, and administrative workflows
• Maintain accurate tracking systems for performance and operations
• Develop SOPs to improve efficiency and team alignment
• Identify workflow gaps and implement process improvements

Appointment Setter

Glow Business Solutions
2021–2022

• Qualify inbound and outbound leads and schedule appointments for sales teams
• Maintain CRM updates and track pipeline activity
• Communicate with prospects to assess needs and match services
• Support outreach campaigns through consistent follow-ups

Branch Manager

Manulife Philippines / AIA Philippines
2019–2021

• Lead recruitment, onboarding, and development of financial advisors
• Organize events and campaigns to attract new talent
• Develop marketing initiatives and social media campaigns
• Coach team members and monitor performance metrics
• Coordinate training sessions and team development programs

Senior Workforce Specialist

TeleTech (TTEC)
2017–2019

• Manage workforce scheduling and staffing allocation for international accounts
• Coordinate with stakeholders to align staffing strategies
• Produce reports for forecasting and operational planning
• Maintain accurate workforce data and scheduling systems

Executive Assistant / Recruiting Partner

Aflac
2016–2017

• Source and engage candidates through job boards and outreach campaigns
• Conduct screening interviews and coordinate hiring processes
• Manage recruitment pipelines and candidate communication
• Support hiring strategies across multiple territories

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Bachelor of Science in Entrepreneurship

Miriam College
2012–2016

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