Hire Virtual Assistants for Customer Support

Hire by Skill

Why Hire a VA for Customer Support?

Timely, helpful support builds customer trust and loyalty. Our virtual assistants are trained in handling support tickets, chats, emails, and inbound calls across tools like Zendesk, Intercom, Freshdesk, and Gorgias. Whether you need 24/7 coverage or just someone to reduce your inbox, we’ve got you covered.

What Our Customer Support VAs Can Do

Live Chat Monitoring – Respond quickly and professionally to incoming chats
Email Support – Answer customer inquiries, refunds, FAQs, and escalations
Phone Support – Provide inbound call handling and follow-up assistance
CRM & Helpdesk Ticketing – Use platforms like Zendesk, HubSpot, Zoho Desk
Order Management – Assist with returns, cancellations, and tracking updates
Knowledge Base Updates – Maintain and improve FAQs and support articles

Best Use Cases for Customer Support VAs

Ideal for:

E-commerce stores and SaaS platforms
Agencies managing client support needs
Founders and teams overwhelmed by support inboxes
Businesses scaling customer success without hiring in-house

Let our support VAs keep your customers happy — while you focus on growing the business.

Free Consultation

Hire Your Remote Talent In 3 Easy Steps

We make hiring the right talent easy from the start. Connect with top-tier remote marketing, sales, and administrative professionals in just a few simple steps.

1. Unlimited Free Recruiting

We’ll keep sourcing and sending qualified candidates until we find the right fit—at no extra cost to you.

free consultation

2. Review Candidates

In 1 week or less, we'll deliver our top 3 candidates and arrange Zoom interviews with your selected ones.

3. Launch With Confidence

We’ll onboard your remote assistant, align them with your tools and workflows, and provide the support needed for success from day one.

FAQs

What channels can your VAs support?

Our VAs handle email, chat, phone, social DMs, and helpdesk systems like Zendesk, Freshdesk, and Intercom.

Do they work with my existing support tools?

Yes. We match you with someone experienced in your current systems and can train on SOPs you provide.

Can I offer support outside normal business hours?

Definitely. We offer flexible shifts, including evenings, weekends, and 24/7 coverage depending on your needs.

Can a VA help reduce refund requests and complaints?

Yes. Timely, well-handled communication often prevents escalations. Our VAs are trained to de-escalate and solve problems efficiently.