Creative Operations and Traffic Manager
AAMP Agency
2023-2023
- Managed agency-wide workflows to ensure punctual task handoffs and on-time project delivery.
- Identified bottlenecks and implemented process improvements.
- Strengthened cross-functional collaboration and accountability.
Marketing Project Manager
AAMP Agency
2022-2023
- Managed 80+ client accounts in a fast-paced agency environment.
- Led remote marketing teams to execute campaigns and meet deadlines.
- Collaborated with leadership to improve internal workflows and systems.
- Ensured clear communication between stakeholders and production teams.
Project Manager
Lights On Digital
2021-2022
- Oversaw 50+ hospitality clients simultaneously.
- Supervised workflow improvements to increase efficiency.
- Coordinated cross-department teams to ensure accurate project execution.
Marketing Project Manager
Freelance
2021-Present
- Spearheaded digital marketing projects for 200+ clients.
- Led campaign execution and strategic planning initiatives.
- Built documentation systems to improve onboarding and reduce training costs.
- Managed stakeholder relationships and project updates.
Business Subject Matter Expert
Telstra International Philippines Inc.
2014-2021
- Created digital campaigns and supported executive-level operations.
- Analyzed KPIs and contributed to performance improvement strategies.
Subject Matter Expert
Teleperformance Philippines
2013-2014
- Trained teams and improved operational processes.
Complaints Resolution Coordinator / Consumer Direct Representative
Fusion BPO Services Philippines Inc.
2010-2013
- Managed escalations and reduced complaint-related costs.
- Produced KPI reports and standardized internal processes.
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