Creative Operations and Traffic Manager
AAMP Agency
2023–Present
- Managed agency-wide marketing workflows, ensuring consistent delivery and optimization.
- Implemented process improvements for smoother campaign execution.
- Delivered timely project and product rollouts across marketing, creative, and operations teams.
Marketing Project Manager
Freelance – Remote
2021–2023
- Spearheaded personalized cold outreach and lead gen campaigns for 80+ clients.
- Built and cleaned bulk lead lists using Apollo and supported list verification workflows.
- Used GPT-powered tools (including GPT for Sheets) to create email batches.
- Monitored and optimized campaign metrics and inbox deliverability.
- Collaborated with remote teams and clients to ensure service delivery aligned with KPIs.
Project Manager
Lights On Digital
2021–2022
- Managed marketing accounts for 50+ hospitality clients.
- Supervised cold email strategies and LinkedIn outreach efforts.
- Developed SOPs and optimized delivery timelines using analytics.
Social Media Manager & Email Marketer
4 Starters Marketing
2021
- Crafted compelling outreach email content using brand voice and storytelling techniques.
- Supported automation of multi-step email workflows.
Personal Brand Developer
Write Business Results
2021–2022
- Delivered high-converting personal branding content for best-selling authors.
- Helped optimize campaign funnels and engagement points.
Business Subject Matter Expert
Telstra International Philippines Inc.
2014–2021
- Provided coaching on client-facing issues, improving customer retention.
- Developed scripts and resource protocols for complaint resolution and client comms.
Complaints Resolution Coordinator
Fusion BPO Services Philippines Inc.
2010–2013
- Managed customer complaint processes to reduce churn and escalate only critical cases.
- Generated weekly performance reports tied to operational KPIs.
Subject Matter Expert
Teleperformance Philippines
2013–2014
- Trained and managed new customer service teams supporting Telstra campaigns.
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