Simplify your lawn care office work with a dedicated RealGreen Virtual Assistant from Intelus Agency. Our remote professionals quote new leads with Measurement Assistant, prepare program renewals in Service Assistant, and call back customers who ask to cancel. Your assistant also cleans up routes after rain days and follows up on past-due accounts. Grow your customer count each season without adding more in-house office staff.
RealGreen Virtual Assistant Services for Lawn Care and Landscaping Companies
A lawn care business looks simple from the street, but behind it is a numbers game. Each customer is on a program of several treatment rounds per year, each round needs a route, and the business only grows if new customers sign up faster than old ones cancel.
RealGreen was built for that model. It serves lawn care, landscaping, arbor care, and pest control companies, and it is now part of WorkWave. The core product is Service Assistant, with add-ons such as Measurement Assistant, Routing Assistant, Mobile Live, Automated Marketing Assistant, and the Customer Assistant Website.
A dedicated RealGreen Virtual Assistant gives those tools the daily office attention they need. Intelus Agency connects lawn care companies with carefully selected remote professionals who learn your programs, service areas, and RealGreen setup.
Intelus Agency is an independent virtual assistant provider and is not affiliated with, endorsed by, or sponsored by RealGreen or WorkWave. Your assistant does not recommend products, set application rates, or diagnose lawn and plant problems. Those decisions stay with your licensed applicators and managers.
Real Green Software Administration and Daily Support
Real Green Software holds thousands of small details, and each one affects routes, billing, and marketing. Your assistant keeps those details accurate every day.
Support includes:
- Adding new customers and properties as they sign up
- Keeping contact details and service addresses current
- Checking that each account is on the right program
- Updating program pricing when your managers approve changes
- Merging duplicate customer records
- Keeping customer details accurate for Automated Marketing Assistant
- Running the daily and weekly reports your managers use
- Flagging accounts with missing or unusual details
- Preparing a short end-of-week summary for the owner
Clean records make every other RealGreen tool work better.
Real Green Login and User Setup
With your administrator's approval, your assistant can help manage Real Green Login access. Clear access keeps office staff and technicians working in the right places.
Support includes:
- Setting up Real Green Login accounts for new office staff
- Adding new technicians before the season starts
- Updating user roles when jobs change
- Flagging accounts to remove when someone leaves
- Keeping a simple list of who has access to what
- Helping new hires find the screens they need
- Sending login help to technicians using Mobile Live
- Reporting login problems to your administrator
Your company keeps control of permissions and subscription decisions.
Real Green Service Assistant Support
Real Green Service Assistant is where your programs, customers, and service history live. Your assistant uses it daily to keep the off-season and the busy season running smoothly.
Support includes:
- Preparing renewal lists for the new season
- Checking programs and pricing on each renewing account
- Sending renewal and prepay reminders
- Answering customer questions about their program
- Logging every renewal answer
- Calling customers who have not replied
- Logging cancellation requests and the reason given
- Offering the save options your managers have approved
- Tracking cancellation reasons by route, service, or season
Our outbound and inbound sales team can take on larger renewal call campaigns.
Real Green Measurement Assistant Support
In spring, the phone and web forms light up with homeowners asking for a price. With Real Green Measurement Assistant, your assistant can measure properties remotely and send a quote the same day.
Support includes:
- Measuring the lawn and other areas for each new lead
- Building the quote from your programs and pricing
- Sending the estimate by email or text
- Logging each lead's source and status
- Following up with leads who have not signed up
- Passing complex properties to your sales team
- Adding new customers to the right program once they accept
- Tracking how many quotes turn into new customers
This kind of quick, steady follow-up is what our prospecting and lead nurturing specialists do best.
Route Prep and Rain Day Reshuffles
Routing Assistant builds efficient routes, but weather and skipped stops still create daily cleanup work. Your assistant helps your production manager keep each day on track.
Support includes:
- Checking that each day's routes include the right customers
- Moving stops after rain days
- Notifying customers when their service date changes
- Adding skipped properties back to the schedule
- Flagging properties with gate or pet notes
- Tracking rounds that are falling behind
- Confirming special requests are on the right route
- Updating routes when new customers sign up mid-season
Our dispatch and technician coordination support fits naturally alongside this work.
Turning Mobile Live Notes Into Sales
With Mobile Live, technicians send notes from each property in real time. Those notes often point to new work, like grubs, thin turf that needs aeration and seeding, or shrubs that need care.
Support includes:
- Reviewing technician notes each day
- Flagging notes that point to added services
- Following up with customers on services your team approved
- Adding accepted work to the customer's account
- Logging customer complaints found in technician notes
- Sending service call requests to the right manager
- Tracking which add-on services sell best
- Making sure the right marketing messages reach the right customers
Small add-on sales from technician notes can make a big difference by the end of the season.
Customer Assistant Website and Billing Support
The Customer Assistant Website gives clients a 24/7 place to view their account, pay a bill, request service, or accept estimates. With so many small accounts, unpaid balances also add up quickly.
Support includes:
- Inviting customers to use the Customer Assistant Website
- Answering questions about logging in and paying
- Handling service requests that come through the site
- Reviewing billing after each round
- Sending statements to customers
- Following up on past-due accounts with your approved messages
- Updating payment records
- Sending accounts that need a decision, like pausing service, to your office manager
Customer calls can also be covered by our phone support team.
Lawn Care Virtual Assistant Support for Green Industry Businesses
A RealGreen Virtual Assistant is especially useful for companies growing past a few hundred accounts, when the owner can no longer return every call. We also offer broader home services virtual assistant support.
Our RealGreen Virtual Assistants can support:
- Lawn care and fertilization companies
- Lawn and pest control businesses
- Full-service landscapers with treatment programs
- Tree and shrub care companies
- Arbor care businesses
- Weed control companies
- Mosquito and tick control services
- Multi-branch lawn care operations
For help organizing customer data across tools, see our customer relationship management support.
Why Choose Intelus Agency for RealGreen Virtual Assistant Services?
Lawn care growth depends on fast quotes, steady renewals, and fewer cancellations. Intelus Agency connects lawn care companies with hand-selected remote professionals who fit your process.
Benefits of working with Intelus Agency include:
- Hand-selected and vetted remote professionals
- Flexible month-to-month staffing with no long-term contract
- Candidates introduced in about a week
- Same-day quotes with Measurement Assistant
- Organized renewal and prepay campaigns
- Cancellation calls handled with your approved offers
- Daily route cleanup after rain days
- Steady follow-up on past-due accounts
- More time for owners to focus on growth
Our goal is to help lawn care companies grow their customer base without the overhead of a larger office team.
Hire a RealGreen Virtual Assistant Today
Stop spending valuable time measuring properties, chasing renewals, reshuffling routes, and following up on unpaid bills.
Intelus Agency helps lawn care and landscaping companies find dedicated remote professionals who keep RealGreen organized and the office side of the business moving.
Ready to quote faster and keep more customers? Book a free outsourcing consultation with Intelus Agency and find a RealGreen Virtual Assistant who fits your business needs.
