Content Moderator
TaskUs
2022–Present
- Achieved consistent 100% monthly accuracy in annotating and labeling text, images, and video content.
- Followed strict formatting and project guidelines, with proactive issue reporting to enhance annotation quality.
- Recognized for excellence: Overall Top Performer (Sept) and Core Value Nominee.
Owner/Social Media Manager/Donut Baker
Queer Donuts – Remote
2023–2024
- Managed production and fulfillment for 1,000+ mini donuts.
- Created and scheduled content across Facebook and TikTok to drive customer engagement.
- Designed menus and promotions, contributing to consistent customer growth.
Team Leader
ResultsCX – Pasig, Philippines
2019–2022
- Led a team of 20+ agents; conducted weekly coaching and implemented personalized action plans.
- Oversaw live chat quality, boosting customer satisfaction through real-time agent support.
- Reduced dissatisfied customer rates through structured performance monitoring.
Chat/Inbound Call Support
ResultsCX – Pasig, Philippines
2017–2019
- Maintained a 98% monthly customer satisfaction rating.
- Simultaneously handled live chat and 30+ calls daily for customer onboarding, billing, and troubleshooting.
- Utilized Salesforce, Outlook, and Nice IEX to resolve issues at a 90% rate.
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