Project Manager / Marketing Coordinator
Specialized Community Healthcare
2024–Present
- Managed marketing and operational projects for healthcare services
- Coordinated inbound leads from inquiry to scheduling and follow-ups
- Maintained CRM records and lead tracking accuracy
- Collaborated with internal teams to improve workflows and conversion rates
E-Commerce Virtual Assistant / Shopify Support
Specialized Community Healthcare
2024–Present
- Managed Shopify store operations including product uploads and updates
- Maintained accurate product listings, pricing, and inventory
- Handled customer inquiries, returns, and order-related concerns
- Coordinated with fulfillment partners to track shipments and resolve issues
- Processed returns and refunds with proper documentation
- Supported marketing tasks including content and image editing
Bookkeeper
Vyd Accounting
2023–2024
- Managed accounts payable and receivable processes
- Maintained financial records and supported reporting and forecasting
Executive Support / Project Manager
Naxum Online Marketing Services
2020–2023
- Managed multiple client projects from planning to execution
- Coordinated teams and tracked deliverables to meet deadlines
- Provided customer and client support through ticketing systems
- Supported CRM management and operational workflows
CRM Manager / Lead Generation Specialist / Sales Associate
PrimeHub Solutions
2018–2020
- Developed lead generation campaigns and managed CRM data
- Supported sales operations and customer engagement activities
Team Leader
Concentrix Davao
2016–2018
- Managed a customer service team and monitored performance
- Ensured service quality and adherence to standards
Supervisor
Teleperformance Philippines
2012–2016
- Led quality assurance initiatives and customer service delivery
- Provided customer support and technical assistance
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