Shanery T.

Virtual Assistant (Appointment Setter)

Client (Real Estate)
2015–Present

• Manage inbound and outbound lead follow-up through calls, text, and email
• Set qualified appointments and coordinate schedules with clients
• Maintain and update CRM systems including RealGeeks and Follow Up Boss
• Support lead nurturing and conversion through consistent communication
• Track and manage lead activity to ensure data accuracy

Customer Service Representative

Convergys Baguio
2012–2015

• Handled customer inquiries and resolved service-related concerns
• Delivered support through phone-based communication with strong English proficiency
• Maintained customer records and ensured accurate documentation
• Managed high call volumes while maintaining service quality

Summer Class Teacher

Globalized English Language Institute, Inc.
2011–2011

• Conducted English language instruction for students
• Prepared lesson materials and facilitated classroom activities
• Supported student learning and engagement

Volunteer Nurse

Cordillera Administrative Region Training Center
2012–2012

• Assisted with basic patient care and documentation
• Supported healthcare staff in daily clinical tasks
• Maintained patient records and ensured proper coordination

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Bachelor of Science in Nursing

Baguio Central University
2010–2010

Bachelor of Secondary Education Major in English

University of the Cordilleras
2002–2002

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