Ricca N.

Specializes In

Real Estate

Automation

I specialize in real estate CRM and operations, managing Follow Up Boss systems, lead pipelines, and listing workflows for U.S.-based teams. I streamline processes, automate follow-ups, and maintain clean, accurate data while supporting daily operations, scheduling, and marketing execution to improve efficiency and client engagement.

Available

Availability:

40hrs/week

Core Skills

Administrative Support

Account Management

Workflow Automation

Prospecting and Lead Nurturing

Email Marketing

Data Management

Data Organization

Customer Relationship Management

Filing & Record Management

Tech Skills

Google Analytics

Google Workspace

Google Search Console

Industry Experience

Real Estate

Availability

40hrs/week

work experience

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CRM & Marketing Operations Specialist

Real Estate & Digital Marketing Clients
2024–2026

Built and optimized Follow Up Boss CRM including pipelines tagging systems and workflows
Created segmented email campaigns with 22–30% open rates to improve engagement
Reduced manual follow-ups by 40% through automation and process improvements
Coordinated listings marketing assets and scheduling to increase inquiries by 25%

Digital Communications Team Lead

Remote Team Environment
2021–2024

Led a remote team handling high-volume customer communications across platforms
Developed messaging frameworks and objection handling strategies
Tracked KPIs and improved workflows to increase team productivity and consistency

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Education

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Bachelor of Science in Computer Engineering

Surigao del Norte State University
2020–2024

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Portfolio

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