Ranel M.

Business Development Representative

AlphaBrook, Florida, USA

2024–2025

• Conducted cold calls and email campaigns to generate high-quality leads in the telecom industry.
• Managed CRM entries and tracked outreach progress for improved pipeline visibility.
• Delivered metrics-driven reports to leadership for strategic insights.
• Collaborated with internal teams to align prospecting strategies.

Shopify Lead Generation Specialist

New Jersey, USA

2022–2023

• Retained hesitant customers using tailored offers and strategic follow-ups.
• Maintained meticulous CRM logs for appointments and client communications.

Customer Support Chat Agent

Excess Telecom, California, USA

2023–2024

• Provided first-contact resolution to 95% of inquiries via chat support.
• Maintained customer satisfaction scores exceeding 90%.
• Trained new agents in Freshchat, Telgoo5, and Sales Hub platforms.

Insurance Appointment Setter

Silvercreek Personal Line Insurance Agency LLC, Maryland, USA

2021–2023

• Qualified leads for life insurance and coordinated appointments.
• Maintained detailed records of interactions and outcomes in CRM systems.

ACP Payment Processor Specialist

California, USA

2020–2021

• Processed and verified financial transactions with speed and precision.
• Resolved customer payment issues and supported backend operations.

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Bachelor of Technology and Livelihood Education
Davao del Norte State College
Graduated 2023

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Certifications & Training
Best Practices for Customer Service Representatives

TOP TIER Virtual Assistant Online Course

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