Michelle S.

Operations Manager / Client Success Manager

Sqooasha / Rocking Cube
2022–2024

• Managed end-to-end client relationships and operational delivery
• Coordinated cross-functional teams to align execution with client requirements
• Led client onboarding, requirements gathering, and workflow documentation
• Resolved urgent operational issues and maintained service consistency
• Supported growth initiatives and managed marketing execution

Lead Specialist

Pure Glow Media
2023–2024

• Executed outbound cold calling campaigns reaching 200+ leads per day
• Generated new business opportunities and supported sales pipeline growth
• Identified key decision-makers and aligned solutions to client needs
• Maintained detailed CRM records and tracked lead conversion activities
• Managed structured follow-ups to move prospects through the pipeline

Office Administrator / Scheduler

ComForCare
2021–2023

• Managed scheduling and restaffing for 30+ caregivers
• Handled calendar and email management for daily operations
• Monitored communications to address urgent client and employee needs
• Maintained accurate data entry and operational reporting
• Supported client and staff coordination across departments

Recruiter

ComForCare
2021–2022

• Managed hiring processes including job ads and applicant intake
• Conducted phone screenings and scheduled in-office meetings
• Coordinated onboarding for new hires
• Maintained applicant tracking documentation

English as a Second Language (ESL) Tutor

Rarejob
2020–2023

• Conducted one-on-one English tutoring sessions
• Developed tailored lesson plans for grammar and vocabulary
• Assessed student progress and adjusted instruction methods
• Maintained detailed records of student performance

‍

Bachelor of Science in Business Administration

Western Leyte College
2022–2024

Dentistry

Cebu Doctor’s University
2018–2022

‍

‍