Jhon C.

Executive Assistant

Athena
2024–2025

• Managed executive inbox and calendar to streamline scheduling and priorities
• Coordinated travel for CEO and team across departments for smooth logistics
• Conducted research and compiled insights for decision-making
• Prepared meeting materials and documentation for executive-level sessions

Training Specialist

IHG Hotels & Resorts
2021–2024

• Designed and led training sessions supporting employee development goals
• Collaborated across teams to align training initiatives with organizational strategy
• Created materials using varied instructional methods for hybrid delivery

Reservation Specialist

IHG Hotels & Resorts
2021–2021

• Managed guest reservations and inquiries, ensuring seamless booking experience
• Provided information on services and amenities to support guest satisfaction

Technical Support Representative

Foundever
2020–2021

• Delivered technical support via multiple channels with clarity and professionalism
• Documented client issues and resolutions to maintain service records

Collection Agent

Teleperformance
2018–2020

• Contacted clients to resolve overdue accounts
• Educated clients on payment options and financial terms

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Associate Degree in Information Technology

AMA Computer College
2018–2020

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