Angeline T.

Marketing & Sales Support – Virtual Assistant

JP Morgan Chase & Co
2023–Present

• Managed CRM pipeline and tracked referral leads.
• Set and confirmed appointments via outbound calls and emails.
• Handled objections and nurtured relationships for successful conversions.
• Collaborated with teams to refine lead engagement strategies.

Freelance Virtual Assistant

2022–Present

• Managed calendars, emails, tasks, and lead outreach across various clients.
• Used CRM tools and email automation for appointment setting and follow-ups.
• Created invoices and performed light bookkeeping.

Fraud Analyst

2022–Present

• Analyzed account activity using fraud detection systems.
• Investigated suspicious transactions and communicated with clients for verification.
• Resolved concerns efficiently and protected customer accounts.

Senior Customer Care Professional – AU & NZ Markets

American Express International Inc.
2016–2022

• Exceeded satisfaction metrics and promoted value-added services.
• Delivered support across global time zones with consistent performance.

Personal Loan Sales Consultant

ANZ Global Services and Operations (Manila), Inc.
2015–2016

• Provided product knowledge and supported personal loan applications.

Customer Service, Technical Support & Sales Representative

Convergys Corp - Citibank US and Comcast US
2009–2015

• Ranked in top 25% company-wide for retention and resolution.
• Delivered tech support and resolved billing issues for U.S. clients.

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Bachelor of Secondary Education, Major in English

University of Makati
1999–2003

Licensure Exam for Teachers – English (Board Passer)

2004

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