Simplify your online reputation with a dedicated Birdeye Virtual Assistant from Intelus Agency. Our remote professionals monitor and answer reviews across sites, keep your business listings accurate, and turn survey feedback into fixed problems. They also answer webchat and texts and report on how your reputation compares to local competitors. Homeowners see the HVAC or plumbing company your crews have earned.
Birdeye Virtual Assistant Services for HVAC and Plumbing Companies
A homeowner choosing an HVAC or plumbing company rarely looks at just one review site. They check Google, glance at Facebook or Yelp, notice whether your hours are right, and sometimes ask an AI assistant who the best local company is. Every one of those touchpoints shapes whether they call you.
Birdeye brings reviews, listings, messaging, surveys, ticketing, and reporting into one platform, with AI tools that help at each step. For a busy contractor, the platform is only as good as the attention it gets.
A dedicated Birdeye Virtual Assistant gives it that attention every day. Intelus Agency connects HVAC and plumbing companies with carefully selected remote professionals who learn your brand, your service areas, and your standards, then manage your Birdeye account so your online reputation keeps pace with the quality of your work.
Intelus Agency is an independent virtual assistant provider and is not affiliated with, endorsed by, or sponsored by Birdeye. Your assistant does not decide refunds, warranty claims, or how a complaint is resolved. Those decisions stay with your managers.
Birdeye Reviews Monitoring and Replies
Birdeye Reviews can monitor feedback on more than 200 sites, which means new reviews can show up in places your team never checks. Your assistant keeps watch across all of them.
Support includes:
- Checking new feedback from Google, Facebook, Yelp, and other sites Birdeye monitors
- Replying to positive reviews with personal, on-brand responses
- Editing Birdeye AI reply drafts so they sound like your company
- Routing negative or mixed reviews to your manager with job details attached
- Posting manager-approved replies to complaints
- Sending review requests to customers after completed jobs
- Following up once with customers who did not respond
- Noting recurring themes, such as late arrivals or great technicians
- Sharing standout reviews with your team each week
Daily attention keeps every review answered and every new one counted.
Birdeye Reputation Management for Multiple Locations
Birdeye Reputation Management lets you see every location side by side. As HVAC and plumbing companies grow into new territories, one branch may have 400 reviews and a 4.9 rating while another has 40 reviews and a 4.2.
Our services include:
- Tracking review volume by location
- Tracking average rating by location
- Flagging branches that are falling behind
- Keeping review requests consistent at every branch
- Comparing your ratings to local competitors with Birdeye's competitor insights
- Spotting locations with slow reply times
- Sharing location results with each branch manager
- Recommending where to focus review requests next month
Your managers get a clear picture of which locations need attention and why.
Birdeye Listings Management
Wrong hours on a listing or an old phone number can send an emergency caller to a competitor. Birdeye Listings helps keep your business information consistent across directories, maps, and search platforms.
Support includes:
- Updating holiday hours and after-hours emergency availability
- Confirming phone numbers for each location
- Confirming websites and service areas for each location
- Adding new locations when your company expands
- Adding new services, such as water heater or ductless installs
- Checking listings after rebrands, moves, or phone system changes
- Flagging duplicate listings for cleanup
- Flagging incorrect listings for correction
- Keeping a simple log of every listing change
For deeper citation work, our directory SEO and local citations specialists can clean up listings across the wider web.
Birdeye Surveys and Ticketing
Birdeye Surveys gives homeowners a private way to share feedback after a visit. Not every unhappy customer leaves a public review. Many simply never call again, and ticketing helps make sure problems get fixed.
Responsibilities include:
- Sending post-service surveys after completed jobs
- Reviewing survey responses every day
- Opening a ticket for any unhappy customer
- Assigning each ticket to the right manager with job and technician details
- Following up until the issue is resolved
- Recording the outcome on each ticket
- Asking happy survey customers for a public review
- Sharing survey trends in a monthly report
Catching a problem privately and fixing it fast is often the difference between a lost customer and a loyal one. Our helpdesk management support can extend the same discipline to the rest of your customer service.
Birdeye Login and Location Access
With multiple locations, managers, and outside partners in the mix, Birdeye Login access needs regular upkeep. With your administrator's approval, your assistant helps keep it organized.
Support includes:
- Helping set up Birdeye Login access for new managers
- Keeping users assigned to the right locations
- Flagging accounts for removal when someone leaves
- Keeping a current user list for your administrator
- Reporting login or access problems to your administrator
- Keeping saved reply templates up to date
- Writing short how-to notes for new branch managers
- Checking that each location's notification settings reach the right person
Your administrator stays in control of billing, plans, and permissions at all times.
Birdeye Messaging and Webchat
Birdeye also brings texts and website chat into one inbox. Leads from your website and listings should never be left waiting.
Support includes:
- Answering webchat messages from your website
- Replying to customer texts in the Birdeye inbox
- Booking service requests that arrive by chat or text
- Sharing appointment details with customers
- Routing billing questions to the right person
- Routing warranty questions to your service manager
- Logging new leads in your field service software
- Following up with leads that stopped replying
Fast replies help turn more website visitors into booked jobs.
AI Search Visibility and Social Posting
More homeowners now ask AI assistants for local recommendations. Birdeye includes tools focused on AI search visibility and social posting, and your assistant can help with both.
Our services include:
- Reviewing Birdeye's AI search insights each month
- Noting where your company is missing from AI answers
- Noting where your company is described inaccurately
- Passing suggestions to your marketing team
- Scheduling approved social posts through Birdeye
- Sharing real reviews and real job photos on social
- Monitoring comments on your social posts
- Flagging social comments that need a manager's reply
If you want to go further, our GEO specialists help businesses improve how they appear in AI-generated answers, and our social media management team can take on a fuller content plan.
Field Service Software Coordination
Review requests and surveys work best when they go out right after a job is closed. Where Birdeye integrations are set up, your assistant makes sure requests trigger correctly. Where they are not, your assistant sends them by hand.
Support includes:
- Monitoring Birdeye integrations for missed requests
- Pulling completed jobs from your field service software each day
- Sending review requests manually when the integration misses a job
- Sending surveys manually for jobs closed outside the system
- Updating customer contact details in both systems
- Flagging duplicate customer records for cleanup
- Reporting integration problems to your office manager
- Keeping customer names and job types matched across systems
Intelus Agency professionals work in platforms such as ServiceTitan, Service Fusion, and FieldPulse.
HVAC and Plumbing Virtual Assistant Support for Multi-Location Contractors
Birdeye is built with multi-location brands in mind, so this role often fits contractors with several branches or plans to expand. As your needs change, the same assistant can take on phones, scheduling, and office work through our home services virtual assistant program.
Our Birdeye Virtual Assistants can support:
- HVAC contractors
- Plumbing companies
- Multi-location heating and cooling brands
- Franchise-style home service operations
- Drain and sewer service companies
- Water heater and water treatment companies
- Single-location shops with heavy review volume
With steady remote support, every location keeps a reputation that matches the work your crews do.
Why Choose Intelus Agency for Birdeye Virtual Assistant Services?
Your reputation is spread across many sites and many locations. Intelus Agency connects you with remote professionals who follow your standards and the rules of each review platform.
Benefits of working with Intelus Agency include:
- Hand-selected remote professionals vetted for reputation work
- Flexible month-to-month staffing with no long-term contract
- Daily review monitoring across the sites Birdeye tracks
- On-brand replies that do not read like templates
- Accurate listings for every location
- Survey and ticket follow-up until problems are fixed
- Location-by-location reputation reporting
- Strict guardrails: no fake reviews and no rewards for reviews
- A U.S.-based team that introduces top matches within about a week
Our goal is to give every location the attention it needs without adding to your in-house office team.
Hire a Birdeye Virtual Assistant Today
Stop spending valuable time checking review sites, fixing listings, chasing survey feedback, and building reputation reports by hand.
Intelus Agency helps HVAC and plumbing companies find dedicated remote professionals who manage Birdeye every day and keep every location's reputation healthy.
Ready to strengthen your reputation? Book a free outsourcing consultation with Intelus Agency and find a Birdeye Virtual Assistant who fits your business needs.
