Ergielyn S.

Operations Director

Workspark
2025-2025

• Led remote teams to execute smooth digital workflows and high-quality service delivery.
• Oversaw project execution and systems integration, ensuring minimal disruptions during live operations.
• Developed operational playbooks to guide session execution and issue escalation protocols.
• Managed virtual coordination across time zones, enhancing scheduling accuracy and team responsiveness.

Operations Manager

Jen’s Pirate Booty
2023-2024

• Delivered professional customer service across platforms with clear, empathetic communication.
• Coordinated with suppliers to ensure seamless remote fulfillment and logistics tracking.
• Managed dispute cases across Stripe, PayPal, and Shopify, improving resolution times and preventing recurring issues.
• Supported backend operations through real-time monitoring, data tracking, and virtual team updates.

Project Manager

StaffUp App
2018-2023

• Moderated virtual meetings and ensured alignment across globally distributed teams.
• Monitored project pipelines using task management tools, enabling timely delivery and virtual accountability.
• Resolved scheduling conflicts and remote coordination challenges through structured workflows.
• Provided progress reports and led status reviews to support transparent digital collaboration.

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Bachelor of Science in Psychology

Cavite State University
2014

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