Cherry M

Specializes In

Customer Support

Business Development

Persuasive communicator with telecom customer service and outbound calling experience. Proven ability to resolve issues, upsell services, and manage CRM updates. Seeking to contribute to sales growth and lead nurturing as a part-time remote SDR.

Available

Availability:

Part Time

Full Time

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Skills

01

Tech Skills

02

Google Calendar

Google Drive

Microsoft Teams

Hubspot

Pipedrive

Industry Experience

03

Healthcare

Telecom

work experience

04

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Documentation Specialist (Healthcare Account)

iPloy OPC

2023–2025

Initiated outbound calls to clinics and physicians for document completion and signature follow-ups.
Maintained accurate electronic records and supported efficient case tracking.
Ensured HIPAA compliance and confidentiality in handling medical information.
Improved document turnaround by 20% through proactive engagement.
Built strong professional relationships to enhance provider responsiveness.

Customer Service Representative

Qualfon Philippines

2022–Present

Handled 80+ daily inbound telecom support calls, addressing billing and technical issues.
Upsold telecom service bundles, contributing to revenue growth.
Maintained 90% customer satisfaction rating through empathetic, solution-focused communication.
Consistently achieved key performance and service level metrics.

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Education

05

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Bachelor of Secondary Education, Major in English
Cebu Technological University
2019–2023

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