Francis L.

Construction Executive Virtual Assistant

US-Based Construction Firm (Remote)

2025–2026

• Provided administrative and operational support across multiple construction projects, maintaining accurate expense records, budgets, and cost codes

• Managed supplier accounts, processed purchase orders, and maintained organized vendor records to support timely procurement

• Processed and verified subcontractor contracts, Certificates of Insurance (COIs), and compliance documentation

• Processed weekly payroll and maintained accurate cost coding for field teams and subcontractors

• Managed project schedules, executive calendars, and meetings across time zones to coordinate project activities

• Maintained project records in CRM and Excel, prepared management reports, and coordinated communication between clients, vendors, and field teams

Construction Virtual Assistant

Offsite Professionals (Remote)

2023–2025

• Tracked and reconciled construction project expenses across multiple job sites, identifying budget discrepancies and preparing cost reports for project managers

• Managed supplier accounts and coordinated purchase orders to support timely procurement of materials and services within project budgets

• Processed subcontractor documentation and Certificates of Insurance to maintain compliance with company and client requirements

• Scheduled project milestones and coordinated task assignments for field teams to support construction timelines

• Managed client and vendor communication through email, phone, and WhatsApp to maintain professional relationships and support daily project operations

Construction Virtual Assistant

Sphere Rocket (Remote)

2022–2023

• Coordinated construction project schedules, team meetings, and calendars for project managers and field crews across multiple active job sites

• Managed client and vendor communication across multiple channels to support daily construction operations

• Monitored material expenses and maintained accurate financial records across construction projects

• Processed weekly payroll and maintained cost coding accuracy in project reports

• Coordinated field team logistics and tracked project tasks to support construction schedules and minimize delays

General Admin Virtual Assistant

Outsource Access (Remote)

2022–2022

• Provided daily administrative support for construction operations, including email management, document preparation, and records organization

• Organized and maintained construction project documentation, including contracts, reports, change orders, and correspondence

• Entered and updated project information in CRM and Excel to maintain accurate and accessible records

• Prepared administrative reports to support management decision-making

Cold Caller Virtual Assistant

Start Virtual (Remote)

2021–2021

• Conducted high-volume outbound calls to qualify real estate leads and identify prospective buyers and sellers

• Scheduled appointments and consultations for US-based real estate agents

• Managed lead follow-up pipelines to support client acquisition activities

• Introduced real estate services to prospective clients and assessed their interest and requirements

Technical Support & Customer Service Representative

Concentrix

2017–2020

• Provided technical support to US-based customers through phone and chat, troubleshooting product and service issues

• Resolved customer concerns while maintaining high customer satisfaction scores

• Handled billing inquiries, account management requests, and customer escalations across inbound and outbound communication channels

• Delivered professional customer service in a fast-paced business process outsourcing environment

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Bachelor of Science in Business Administration – Financial Management

Liceo de Cagayan University

2013–2017

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